Payment and Refund Policy

Last updated: 21 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of digital courses and related services offered by showscoopix through our commercial website. The services include the Course A show and entertainment reporting guide covering event updates, studio segments, interview setup, camera framing, and organised workflows for media coverage. It covers access to online modules, downloadable resources, and any associated support materials provided to customers in the United Kingdom.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing UK rate where applicable. No additional charges apply unless expressly stated at checkout. Customers are responsible for any currency conversion fees imposed by their payment provider. Promotional prices are valid only for the period indicated and may exclude certain bundled resources.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards processed securely through our authorised payment gateway. Payment authorisation occurs immediately upon order submission. All transactions are protected by industry-standard encryption and comply with Payment Card Industry Data Security Standards. showscoopix does not store card details on its systems.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, an order confirmation email is sent to the address provided. The contract is formed when the confirmation is dispatched. Access to the digital course content is granted instantly following confirmation, subject to verification of payment details.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations, customers have a 14-day cooling-off period from the date of purchase. Cancellation must be notified in writing during this period. For digital content, the right to cancel may be lost once download or streaming has commenced with explicit consent.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available within the cooling-off period if no substantial access to content has occurred. Exclusions apply to completed downloads, used resources, or promotional bundles where value has been received. Non-refundable items include any personalised support sessions already delivered.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact [email protected] with your order number, full name, and reason for the request. Include details of any access already used. Requests must be submitted via email only. No other channels are accepted for processing.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Requests are inspected within 10 working days. Approval or rejection is notified by email. Reasons for rejection include evidence of substantial content use or missed deadlines. Approved refunds are processed without further action from the customer.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method. Processing takes up to 14 days from approval, though funds typically appear within 5 to 10 working days depending on the provider. No interest or compensation is payable for delays.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital content access is non-transferable and licensed for personal use only. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to the same refund rules unless stated otherwise at purchase. No refunds apply after content consumption begins.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in order cancellation without notice. Duplicate charges are investigated and refunded where verified. Chargebacks are treated as cancellations and may lead to account suspension. Suspected fraud triggers immediate account review and possible reporting to authorities.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect statutory rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, and Payment Services Regulations. Customers retain rights to remedies for faulty digital content or misdescribed services. Nothing in this policy excludes liability for negligence or fraud.

Contact Route, Policy Changes, and Last-Updated Date

For queries, email [email protected] or write to 5 Crossborough Gardens, Basingstoke, RG21 4LB, United Kingdom. This policy may be updated periodically. Changes take effect upon publication on the website. Continued use constitutes acceptance of revisions. The current version is dated 21 September 2026.